The story behind the programs, the people who run them and the principles that shape every session we deliver.
In 2017, Margaux Delisle was managing a 40-person distribution team in Sherbrooke. She had been promoted twice in three years but had never received a single hour of formal leadership training. The company sent her to a two-day seminar in Montreal. She sat through 16 hours of PowerPoint slides, flew home and could not name one thing she would do differently on Monday.
That gap between "attending a course" and "actually changing behaviour" became the founding problem of Pinnacle Leadership Co. Margaux partnered with Jean-Sébastien Rioux, an organizational psychologist, to design workshops built around live practice rather than passive listening. Their first pilot ran in a rented community-centre room with nine managers from three local companies.
Seven of those nine reported measurable changes in their team meetings within 60 days. Two said nothing changed. Margaux and Jean-Sébastien interviewed all nine, rewrote the curriculum and ran the pilot again. That cycle of deliver, measure, rewrite has continued every quarter since.
Today the company operates from its office at 452 Schiller Course, J1H 1A1 Sherbrooke, Quebec, Canada, with a roster of five facilitators and a support team of three. We have delivered over 280 workshops to organizations ranging from 8-person startups to provincial government departments with hundreds of staff.
Four principles we apply when designing every workshop.
At least 60% of every session is spent in exercises, simulations or role-plays. Slides exist only to set up the next activity. If participants are sitting and listening for more than 15 minutes straight, we have made a design mistake.
Every workshop includes a pre-session self-assessment and a 60-day follow-up survey sent to participants and their direct reports. We share the aggregated results with the sponsoring organization. If scores do not improve, we re-run the session at no extra cost.
We cap most workshops at 12 to 20 people. Larger groups get split into parallel tracks with separate facilitators. Nobody hides in the back row of a 200-seat auditorium.
Facilitators debrief each other after every session using recorded video segments. We keep a shared log of what worked and what fell flat. This log currently has over 1,400 entries dating back to our first pilot in 2017.
Our facilitators bring a combined 45 years of management and coaching experience.
Co-founder and lead facilitator
Former operations manager in logistics. Margaux designs the decision-making and delegation workshops. She has facilitated over 160 sessions since 2017 and holds a certificate in adult education from Université de Sherbrooke.
Co-founder and curriculum director
Organizational psychologist with a PhD from Université Laval. Jean-Sébastien writes the assessment instruments and analyses the 60-day follow-up data. He also leads the feedback and coaching skills program.
Facilitator, virtual programs
Nadia spent six years as a remote-team lead at a Montreal fintech company before joining us in 2021. She built our virtual team alignment workshop from scratch and runs all online sessions, including the breakout-room exercises and live polling segments.
Results from our internal tracking since 2017.
These figures come from our post-workshop surveys and 60-day follow-up questionnaires. The 87% behaviour-change figure counts participants who report at least one concrete, sustained change in how they run meetings, give feedback or delegate tasks.
Call, email or visit the home page contact form. We respond within two business days and are happy to set up a short video call to discuss your goals before we send a proposal.
Phone: +1 819 194-7605
Email: [email protected]
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